Best Western Mt. Hood Inn

Great hotel, conveniently located at one side of Government Camp. Plenty of places for eating and drinking around. Rooms were confortable, they had decent space for the size of the beds, seemed clean, beds had great support. Outlets were not so good to get a good grip on average plugs so be aware to check twice that your devices are really, really charging... Enormous lobby with cozy chairs in front of a fireplace. The inn has several amenities included, even a jacuzzi suite! Also, a lot of rules for guest visiting with sport equipment (they have even lockers for them!). I got surprised with the fantastic complimentary breakfast. Yet, there were not too many tables for seating. The machine that makes pancakes was a total hit with kids. Service of coffee, tea and hot chocolate were permanent for guests. Staff is kind and really helpful.

It’s a hotel, it serves the purpose of a place to lay your head down. The rooms are on par with what a normal Best Western has except since this is on Mt. Hood the price is jacked way beyond the legitimate value. The continental breakfast was a joke so we went out to breakfast. The walls must be paper thin because we could hear every other person around us turn on the bathroom fans, close their doors, laugh, or cough. I can think of better ways to spend $350 for one night.

Overall: B Cleanliness: ⭐️⭐️⭐️⭐️ Customer service: ⭐️⭐️⭐️⭐️⭐️ Review: Limited review - I’d stay again. Stayed 1 night pre & also post hike of the Timberline Trail. Both times my rooms were clean & no issues at all despite other reviews. Staff were friendly & the morning attendant, a young guy with long black/brown hair, was super cool. The breakfast was limited but fine. Their biscuits weren’t warmed though & had to use the microwave but definitely not a show stopper. Rooms have LOTS of charging ports. I came here just to sleep & realize the price tag reflects the location & cheaper than staying at Timber Lodge but easily accessible. Only gripe are the walls, a tad too thin as I could quite easily here my neighbors on both sides & could be because of the adjoining doors. I hate those things & wish hotels completely did away with them but they seem like they aren’t going away - oh well.

Incredibly Relaxing, CLEAN, and Enjoyable! Makes a vacation on Mt. Hood truly feel elevated! The views from the room are magical and so peaceful! A few steps from Mt. Hood Brewery which has a really great vibe or a very short walk up to Govy town shops and restaurants, bring some boots! No matter the weather very easy to park at Sandy transit and ride bus to front door, then catch it again to explore the rest of the mountain!

The employees working the front end of the lobby were rude to my partner. On the 27 of January around 9PM, my partner asked a simple question of where are the vending machines, before she even finished her question, their reply was, “What now”? I was near the stairs and over heard that, but I assumed that comment was directed at another employee and not my partner. I feel that if your establishment would like to be seen as a place that values customers, then employees should treat their customers with respect.

We stayed here based on all of the good reviews. Everything was fine until we pulled back the top bedding to find long hairs all over the bottom sheet and so much pilling- the sheet was very old and worn, and the top sheet had visible dirt on it. The front desk guy gave us clean bedding but didn't offer to remake the bed. He said he'd let the hotel manager know of the situation. We weren't able to get to the hotel until 10:30 pm, were exhausted, and not in the mood for what we paid. Breakfast was fine. We did our laundry in the morning and checked the machines thoroughly, only to find later that my expensive Columbia shorts were MIA. We did see a housekeeping woman hanging around the laundry area for some reason. There's no place to wait there or nearby for your clothes to be done, so they are out of sight. The hotel also has a sign that they are not responsible, etc. This same housekeeping woman was hanging around the second floor where our room was, but her cart was clear down another hall. We had the " Privacy Please" sign on the outside of our room. When she saw my husband leave the room and go downstairs on the elevator, she took it upon herself to come into our room, thinking no one was there. Imagine her surprise when she saw me standing there!! "Was there anything you needed?" was all she said. I asked her why she thought I needed something when I have the privacy sign on the door and am checking out soon. Her cart was down another hall, which means that's where she was cleaning a room. Housekeeping staff know what rooms are checking out and if they have already!. Shady staff for sure. She needs to go. I'm not sure if she's the same person that left dirty sheets on our bed, but I'm wondering how many other guests have run into things like this and not reported it. Guests shouldn't have to wonder if they'll have clean linens and/ or be robbed while they aren't in their room!! I'm hoping that the hotel manager reads this and looks into the housekeeping staff. We stayed in room 217 the night of 9-12-23. Unfortunately, I wouldn't stay here again because of these incidents.